Ever
been trading a flurry of text messages when there’s an awkward pause?
Well, a new research says you probably should be suspicious,
Cellular-news reported.
A Brigham Young University study finds
that when people lie in digital messages — texting, social media or
instant messaging – they take longer to respond, make more edits and
write shorter responses than usual.
“Digital conversations are a fertile
ground for deception because people can easily conceal their identity
and their messages often appear credible,” says Tom Meservy, BYU
professor of Information Systems.
“Unfortunately, humans are terrible at detecting deception. We’re creating methods to correct that,” he says.
According to Meservy, humans can detect lies about 54 per cent of the time accurately – not much better than a coin flip.
It’s even harder to tell when someone is lying through a digital message because you can’t hear a voice or see an expression.
With the many financial, security and
personal safety implications of digital deception, Meservy and fellow
BYU professor, Jeffrey Jenkins, along with colleagues at the University
of Nebraska-Omaha and the University of Arizona, set up an experimental
instrument that tracked possible cues of online lying.
The researchers created a computer
program that carried out online conversations with participants —
similar to the experience consumers have with online customer service
questions.
More than 100 students from two large
universities, one in the south-eastern US and one in the south-western
US, had conversations with the computer, which asked them 30 questions
each.
The participants were told to lie in
about half of their responses. The researchers found responses filled
with lies took 10 per cent longer to create and were edited more than
truthful messages.
“We are starting to identify signs given off by individuals that aren’t easily tracked by humans,” Meservy said.
“The potential is that chat-based systems could be created to track deception in real-time,” he added.
The findings appear online this week in
the academic information systems journal ACM Transactions on Management
Information Systems.
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